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Contact Us

Important: The services provided through this Web site are for nonurgent purposes only. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this Web site.


Thank you for choosing Kaiser Permanente as your health care provider. Whether you’re a new KP member looking for a starting point, a long-time KP member looking to maximize your membership, or just looking, you’ll find what you need here.

 

Member Services Call Center

Get information - enrollment and eligibility; benefits and coverage; bills and payments; ID cards, travel; health classes; and more.

You can also order an Evidence of Coverage booklet or Certificate of Insurance, guidebooks for other service areas, and other publications.

1-800-464-4000 (toll free)
1-800-777-1370 (toll-free TTY for the hearing/speech impaired)

Hours

Open Monday through Friday from 7 a.m. to 7 p.m.
Open Saturday and Sunday from 7 a.m. to 3 p.m.

 

Medicare members

1-800-443-0815 (toll free)
1-800-777-1370 (toll-free TTY for the hearing/speech impaired)

Hours

Open 7 days a week from 8 a.m. to 8 p.m.

 
Web Manager
Contact Us - Guy on laptop

If you have other questions or comments about our Web site, please contact our Web Manager.

Diablo

Antioch, Delta Fair, Livermore, Martinez, Park Shadelands, Pleasanton,
Walnut Creek