Member Services
Benefits/Health Plan coverage information
Building C
1st floor
Office hours
Mon-Fri, 9am - 4:45pm
Member Service Call Center
Phone hours: Mon-Fri, 7am - 7pm; Sat-Sun, 7am - 3pm
English
1-800-464-4000
Español
1-800-788-0616
Chinese dialects
1-800-757-7585
TTY
1-800-777-1370
Contact Member Services Online
Submit questions, comments or complaints
New Member Outreach
Select a personal physician, or get information about services and health care professionals
Hours: Mon-Fri, 8:30am - 5pm
Information (English): (510) 307-2426
Información (Español): (510) 307-1548
Choose a physician online
Coordination of Benefits
Hours: Mon-Fri 8am - 4pm
Information: 1-800-924-6468
