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It's easy to Thrive – Relax and Take the Kaiser Permanente BART shuttle to the new San Leandro Medical Center

Kaiser Permanente members will now be able to take a free shuttle that provides direct service between the San Leandro BART station and the San Leandro Medical Center campus.

The shuttle is available weekdays for round-trip service. The ride to and from BART is approximately 1.5 miles, or 10 minutes. See details about the new BART shuttle service .

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San Leandro Medical Offices Opens

Our new San Leandro Medical Center located at 2500 Merced Street (at Highway I-880 at Marina), a state-of-the-art facility bringing high-quality care, convenience and comfort with a focus on your total health, is now open and available to provide a broad range of care and services to the East Bay.

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Inpatient Pediatrics Unit at Hayward Hospital Moving to the Oakland Hospital on Nov. 17, 2013

We are concerned that there may be confusion about pediatric services provided at Kaiser Permanente Hayward and want to be sure our members have accurate information about the Inpatient Pediatrics Unit scheduled to move from our Hayward Hospital to the Oakland Hospital on November 17, 2013.

It is important that you know this move is for inpatient care only - when a child is admitted to the hospital and has to stay one or more days. You can still see your same pediatrician at the same location for day-to-day care, like routine appointments, immunizations and urgent care. Pediatric services will remain in Hayward and we are expanding pediatrics in San Leandro when the new Medical Offices open in April 2014.

For details about the move and the health care services that will remain in Hayward at the Sleepy Hollow Medical Offices after the new San Leandro Medical Center opens in 2014 - please see the informational fact sheetsPDF  File size: 1128 KB. For further inquiries, please send us an email


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Kaiser Permanente’s Medicare Plan in California Receives Top National Ratings for the Third Consecutive Year

Our Medicare health plan in California again has received an overall rating for quality and service of 5 stars for 2013-2014, the highest rating possible (Part C and D) from the Centers for Medicare and Medicaid Services (CMS). The Kaiser Permanente Medicare plans in the Northern and Southern California regions are the only ones in the state to receive the top rating.

Through the Medicare Star Quality Ratings system, CMS assigns scores of 1 to 5 stars to Medicare plans based on more than 50 care and service quality measures across nine categories, including staying healthy, managing chronic conditions, member satisfaction, customer service and pharmacy services. Read more.

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Ready, Aim, Smile - Member Photo Identification Program

At Kaiser Permanente, members are at the center of everything we do. As part of our continued efforts to provide the highest quality care and service, we are introducing the Member Photo Identification (MPI) program to add your photo to your individual secure electronic medical record. 

We want all of our health care providers to be familiar with every member. By placing your photo into your medical record, your doctor and other care providers are able to become more familiar with you before and during your visit.

The next time you visit one of our medical centers, just look for one of our orange Smile! banners. A designated staff member will take your picture and upload it into your secure electronic medical record. This service is voluntary, free of cost to all of our members, and only takes 60 seconds or less.


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Complimentary Wireless Internet Access in Fremont and Hayward

As part of our continued efforts to better serve you, we are offering free high-speed wireless Internet access to you during your visit to the Kaiser Permanente Fremont and Hayward Medical Centers.

Complimentary wireless access is being provided to members and guests for purposes of checking e-mail, staying in touch with their employers, and general Internet use. This service is available in waiting rooms and other public areas. Please see the Fremont Medical Center flyerPDF  File size: 163 KB or the Hayward Medical Center flyerPDF  File size: 399 KB for details and instructions on how to access this new service.

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Kaiser Permanente Hayward Medical Center Recognized for Nursing Performance Excellence

The Hayward Medical Center was recognized as an exceptional hospital by CALNOC (Collaborative Alliance for Nursing Outcomes) for “Best Performance in Reducing or Preventing Hospital Acquired Conditions and Injury Falls” for the past three consecutive years.

The Hayward Medical Center, along with five other Kaiser Permanente medical centers, were among the 21 California hospitals to be recognized for their exemplary work in reducing hospital acquired conditions. This recognition reflects our medical center’s commitment and dedication to nursing quality and commitment to patient care excellence. Read more about Hayward Medical Center being recognizedKaiser Permanente is not responsible for the content or policies of external Internet sites..

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Southern Alameda County

Fremont, Hayward, San Leandro and Union City