Top 4-Star Rating on Industry Report Card

For the third straight year, Kaiser Permanente is the only health plan in California to earn a four-star rating—the highest possible—for overall quality of care in the Healthcare Quality Report Card from the California Office of the Patient Advocate (OPA).

The 2011 report card provides California consumers with side-by-side comparisons of the nine largest health plans in the state, ranking them on several standard-of-care measures that can have immediate and long-term implications on personal health. 

“Kaiser Permanente is having a positive and often life-changing impact on the health and well-being of our members and the communities we serve—and these ratings provide further confirmation that our physicians, nurses, and staff members are consistently delivering high quality care to our patients,” said Kaiser Permanente Regional President Greg Adams. “By blending our industry-leading use of advanced technology with our state-of-the-art facilities and our coordinated care model, we are improving our members’ health and their quality of life.”

This year, Kaiser Permanente in Northern California earned four stars in nine of the report card categories for clinical care, including asthma and lung care, checking for cancer, chlamydia screening, heart care, maternity care, and mental health.

Kaiser Permanente in Northern and Southern California also received four stars in a category called “Getting the Right Care for Adults.” According to the OPA website, top managed care health plans “see that their members get the right care at the right time. Good care means getting treatments that are proven to work.”