New member welcome

Welcome! We're delighted that you've chosen Kaiser Permanente as your partner in health. We look forward to a long and healthful relationship with you.

We have so much to offer you—and we don't want you to miss out on any of it.

Find a doctor near you

We believe in personalized care and recommend that you select a personal physician right away at the medical facility that is most convenient to you.  You can review the many providers available on kp.org/mydoctor – any time of the day.  Or, if you prefer, call Member Outreach at (800) 278-3329, Monday through Friday, 8a.m. to 5 p.m.

For men, please select a physician from our Adult Medicine Department.

For women, please select a personal physician from both our Adult Medicine and Women’s Health (Obstetrics/Gynecology) Departments.  Your Women’s Health provider will partner with you for your many needs throughout your life.

And of course, if you have children, under the age of 18, please select a physician for your children from our Pediatrics Department.

If you need to see a specialist, your personal physician can refer you.

Please note that no referral is needed for appointments in Optometry, Psychiatry, or Chemical Dependency.

For information about facilities in a different area, go to kp.org/mydoctor and select the facility of your choice, or call Member Services at (800) 464-4000 or (800) 777-1370 (TTY for the hearing/speech impaired) from 7 a.m. to 7 p.m., Monday through Friday, and 7 a.m. to 3 p.m., Saturday and Sunday. A representative will be more than happy to answer your questions.

Maximize your membership

Please sign up for secure access on kp.org/register.  This will allow you to email your physician, book appointments, review lab results, and fill prescriptions online.

Before your first visit with your provider

Before you see your doctor for your first appointment, we would like to make sure we have the most up to date and accurate information regarding your personal health history.  This will assist your doctor in focusing on your most important health care needs at your initial visit.

A staff member from Member Outreach will be contacting you prior to your first appointment (time and availability permitting) to create your electronic medical history.  If you wish to contact us prior to your initial appointment, please call 1-916-878-4148, Monday – Friday, 8am – 5pm.    

We speak your language

Interpreter and ADA-specific services are available in your preferred language at all times and at no cost to you.  When you call us or come in for an appointment, we’ll make every effort to talk to you in the language you want to use.

Most of our facilities have bilingual staff that are specially trained to interpret and explain medical terms and procedures.  Many of our physicians also speak more than one language.  If one of our qualified staff does not speak your language, we can arrange for an in-person interpreter, or provide interpreter services in more than 140 languages by telephone.

We can also provide you, your family and friends any special assistance to access our facilities and services, including appropriate accommodations or alternative reading format of member information.  Just let us know how we can help.

For more information about our interpreter services, call: 

• Member Service Call Center 

• English — (800) 464-4000
• Spanish — (800) 788-0616
• Chinese dialiects — (800)-757-7585
• TTY for hearing/speach impaired — (800) 777-1370