Welcome to Kaiser Permanente

Thank you for choosing Kaiser Permanente as your health care provider. You can access services at any of our locations as soon as your coverage becomes effective. If you don't know your exact effective date, call Member Services at 1-800-464-4000.

Getting Started

You will typically receive your Kaiser Permanente identification card and informational material after your coverage becomes effective. In addition, the links below can help get you started:

• Get Your Medical Record Number
• Medical Advice & Appointments
• Choose a Personal Primary Care Provider
• Transfer Your Existing Prescriptions
• Activate Your kp.org Account
• Your Guidebook - San Francisco/Marin/Sonoma - 2012-2013

Know what to do if you receive care in a non-plan hospital

If you are treated at a non-plan hospital -- either in an emergency room or as a hospitalized patient -- you or your representative should call Kaiser Permanente, as soon as reasonably possible, so we can coordinate your care and transfer you to a Kaiser Permanente Hospital when it is safe to do so. Please call us at 1-800-225-8883 (inside the United States) or 1-CALL-KAISER (1-225-552-4737) (outside the United States), so we can help ensure you receive the appropriate care and attention you need, as well as avoid unexpeted costs.