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Connecting with Member Services

Get information

  • Enrollment information and eligibility
  • Benefits and coverage, including adding or removing people from your plan; claims questions; the dispute-resolution process, and other general information
  • Copayments and medical bills; payment status
  • Name or address changes

Order

  • Evidence of Coverage booklet
  • Guidebooks for other service areas and other publications, including the Kaiser Permanente Healthwise Handbook
  • Kaiser Permanente ID cards
  • Payment coupon booklets

Contact Member Services

Member Services Call Center
Available weekdays, 7 a.m – 7 p.m., weekends 7 a.m. – 3 p.m.

  • English - 1-800-464-4000
  • Senior Advantage and  Medicare members (English) - 1-800-443-0815
  • Spanish  - 1-800-788-0616
  • Chinese dialects - 1-800-757-7585
  • TTY for the hearing/speech impaired - 1-800-777-1370

Automated phone system
With a touch-tone phone and your medical record number, you’ll also be able to get information over the phone 24 hours a day, seven days a week.

Online
Visit kp.org

Local walk-in offices
Representatives are available at each of our four Santa Clara Medical Center Area facilities:

  • Santa Clara Medical Center  (9 a.m. – 5 p.m.)
  • Campbell Medical Offices  (9 a.m. – 12:30 p.m.,  1:30 – 5 p.m.)
  • Milpitas Medical Offices (9 a.m. – 12:30 p.m., 1:30  – 5 p.m.)
    Member Services available at both our 770 Calaveras Blvd and 611 Milpitas Blvd buildings
  • Mountain View Medical Offices (9 a.m. – 5 p.m., 1:30 – 5 p.m.)

Santa Clara

Medical Center