Connecting with Member Services
Get information
- Enrollment information and eligibility
- Benefits and coverage, including adding or removing people from your plan; claims questions; the dispute-resolution process, and other general information
- Copayments and medical bills; payment status
- Name or address changes
Order
- Evidence of Coverage booklet
- Guidebooks for other service areas and other publications, including the Kaiser Permanente Healthwise Handbook
- Kaiser Permanente ID cards
- Payment coupon booklets
Contact Member Services
Member Services Call Center
Available weekdays, 7 a.m – 7 p.m., weekends 7 a.m. – 3 p.m.
- English - 1-800-464-4000
- Senior Advantage and Medicare members (English) - 1-800-443-0815
- Spanish - 1-800-788-0616
- Chinese dialects - 1-800-757-7585
- TTY for the hearing/speech impaired - 1-800-777-1370
Automated phone system
With a touch-tone phone and your medical record number, you’ll also be able to get information over the phone 24 hours a day, seven days a week.
Online
Visit kp.org
Local walk-in offices
Representatives are available at each of our four Santa Clara Medical Center Area facilities:
- Santa Clara Medical Center (9 a.m. – 5 p.m.)
- Campbell Medical Offices (9 a.m. – 12:30 p.m., 1:30 – 5 p.m.)
- Milpitas Medical Offices (9 a.m. – 12:30 p.m., 1:30 – 5 p.m.)
770 Calaveras Blvd
2nd Floor
Milpitas, CA 95035 - Mountain View Medical Offices (9 a.m. – 5 p.m., 1:30 – 5 p.m.)
