Member Services - helping to create solutions that work for you!
We’re committed to providing you with excellent service and making your visit with us a positive experience. If you have comments or concerns about your visit, please share them with us by visiting our Member Services Center. The locations for Member Services are as follows:
|South Sacramento Medical Center||First floor|
|Elk Grove Big Horn Medical Offices||First floor|
Member Service Centers
Stop by our Member Services Center at the Kaiser Permanente facility near you. Our centers are open Monday through Friday, 8:30 a.m. to 5 p.m. Our Member Service Center is here to help you with questions about:
- Your benefits
- Our departments and services
- Facility locations
- Address changes
- New ID card requests
- Rights and responsibilities
- And much more!
Need assistance with an item you are not seeing, such as :
- Drop off of forms for completion
- Pick up of medical records
This assistance can be found at the Forms Intake/Release of Information office on our main South Sacramento Medical Center campus, Medical Office Building, suite 114.