My Doctor Online The Permanente Medical Group

Are you having back pain with any of the following?

  • Severe pain, weakness or tingling in your leg(s).
  • Difficulty stopping urination or loss of control of bladder or bowels.
  • Unexplained fever, nausea or vomiting.
  • A history of cancer or unexplained weight loss.

We understand that you are experiencing one or more of the health issues that might be impacting your back pain.

We recommend that you discuss these health issues with your doctor before proceeding with this program.

Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.

Make and Change Appointments

You can manage many routine appointments with a few clicks. You can schedule appointments in these departments:

  • Adult Medicine
  • Pediatrics
  • Women's Health
  • Optometry

Once you log in to your account, all you need to schedule appointments is your family member's MRN (medical record number), name, and birth date. You can then schedule appointments for these non-urgent concerns:

  • Return or follow-up appointments
  • Routine physicals or checkups
  • Well child checkups
  • Women's health visits
  • Optometry services including eye exams

What to Do

Make appointments
Make appointments for family members by using the Appointments link. All you need is their MRN, name, and birth date. It's a good idea to keep this information in a secure but easily accessible place so that you have it handy each time you want to make an appointment. You will not need prior authorization or access to make appointments for family members. However, you will need authorization in order to view, cancel, or change their appointments.

View, cancel, or change appointments

  • Children: To view, cancel, or change appointments for your child (less than 12 years old), you will need to sign up to Act for a Family Member. See the article entitled Set up Access to Manage Your Family's Health for more information. Once you have set up access and created your family list, you can use the Appointments link to view, cancel or change appointments for your child.
  • Teens . Parents of children ages 12 to 17 can schedule appointments for their teens. Once you have set up access online and added your teen to your family list, you can also view, change, and cancel upcoming appointments which are displayed.
  • Teens also have a growing need for privacy. Starting at age 13, teens can create their own accounts and view, cancel, or change their own appointments. By law, teens 12 and older may also make certain appointments that are confidential. These appointments will not be displayed online.
  • Adults . To view, cancel, or change appointments for your partner, spouse, or parents, you must be given access to their health information first. See the article entitled Set up Access to Manage Your Family's Health for more information. Once you have access, use the Appointments link to view, cancel or change appointments for your loved ones.

Appointment information
Use the Appointments link to view appointment information for those on your family list. You will be able to see the following information for non-confidential appointments

  • Appointment date and time
  • Doctor's name
  • Location of the visit
  • Appointment instructions (if any)
  • Options to change or cancel the appointment

Past appointments
To view past appointments and visit information for a family member, click on the Past Visits link. Then switch to the person whose visits you want to see. This is an easy way to see the time and date of past appointments, the doctor's name, and even a summary of the visit. (Due to privacy laws, past visit information is not available for teens 12 to 17 years of age).


Type of appointments
Types of appointments that can be made online continue to grow, but certain appointments cannot be booked online. These include:

  • Urgent visits. Call the Appointment and Advice line to make an urgent appointment or talk to an advice nurse.
  • Some same-day or next-day appointments.
  • Prenatal appointments.
  • Mental health appointments.

For your safety and privacy, mental health appointments can be booked only by calling the Psychiatry or Behavioral Health department. To protect privacy, mental health appointments for your loved ones and for yourself cannot be viewed online.

Time limit
When you are using the Appointments link to make an appointment, you will have 3 minutes to make your selection before the appointment slot is made available to others. It may be a good idea to have your calendar or day planner available when you are ready to make the appointment.

Two appointments, one day
The easiest way to book back-to-back appointments, or appointments on the same day, is by calling the Appointment and Advice line.

Telephone appointments
Many conditions can be taken care of over the phone by the licensed clinicians on duty. Call the Appointment and Advice line, available 24 hours a day. When you call, you can also get a telephone appointment with your doctor or another physician if it's medically appropriate. The convenience of this option just might save you a trip into the doctor's office.

Video visits

Video visits are a way for you to meet with your doctor from the convenience of your home or office. You can securely connect with your doctor over the internet using your computer and webcam. You’ll need a desktop orf laptop computer, webcam, a strong and reliable internet connection and a recent version of Adobe Flash.

When scheduling an appointment, ask if a video visit is available.

Appointment request form
If you can't find the appointment you need, you can submit an appointment request form. Use the Appointments link, and then select Help with Scheduling Appointments. You will need the MRN, full name, and birth date of the person whose appointment you want to make. We will get back to you within 24 hours, excluding weekends and holidays.

Additional References:

If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.

This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.

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