My Doctor Online The Permanente Medical Group
Are you having back pain with any of the following?
- Severe pain, weakness or tingling in your leg(s).
- Difficulty stopping urination or loss of control of bladder or bowels.
- Unexplained fever, nausea or vomiting.
- A history of cancer or unexplained weight loss.
We understand that you are experiencing one or more of the health issues that might be impacting your back pain.
We recommend that you discuss these health issues with your doctor before proceeding with this program.
Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.
Make and Change Appointments
You can manage appointments with a few clicks. Make most routine appointments including:
- Office visits for nonurgent concerns
- Return or follow-up appointments
- Routine physicals or checkups
- Well baby and well child checkups
- Women's health visits
- Optometry services including eye exams
Once you log in to your kp.org account, all you to schedule appointments is your family member's MRN (medical record number), name, and birth date.
What to Do
Make appointments
Make appointments for family members by using the Appointments link. All you need is their MRN, name, and birth date. It's a good idea to keep this information in a secure but easily accessible place so that you have it handy each time you want to make an appointment. You will not need prior authorization or access to make appointments for family members. However, you will need authorization in order to view, cancel, or change their appointments.
View, cancel, or change appointments
- Children: To view, cancel, or change appointments for your child (less than 12 years old), you will need to sign up to Act for a Family Member. See the article entitled Set up Access to Manage Your Family's Health for more information. Once you have access, you can use the Appointments link to view, cancel or change appointments for your child.
- Teens. Teens have a growing need for privacy and, by law, may make certain appointments confidentially. Starting at age 13, teens can create their own kp.org account and view, cancel, or change their own appointments. Parents of teens who are 12 to 17 years of age can call the Appointment and Advice line to change or cancel some appointments. The ability to view, cancel, or change teen appointments online is currently not available for parents of teens between 12 and 17 years of age. Once a member turns 18 years old, he or she is considered an adult and can grant another adult, including parents, access to view, cancel or change appointments.
- Adults. To view, cancel, or change appointments for your partner, spouse, or parents, you must be given access to their health information first. See the article entitled Set up Access to Manage Your Family's Health for more information. Once you have access, use the Appointments link to view, cancel or change appointments for your loved ones.
Appointment information
Use the Appointments link to view appointment information for your entire family. You will be able to see:
- Appointment date and time
- Doctor's name
- Location of the visit
- Options to change or cancel the visit
Past appointments
To view past appointments and visit information for a family member, click on the Past Visits link. Then switch to the person whose visits you want to see. This is an easy way to see the time and date of past appointments, the doctor's name, and even a summary of the visit. Due to privacy laws, past visit information is not available to teens 12 to 17 years of age or to parents of teens. See the article entitled Set up Access to Manage Your Family's Health for more information and details.
Tips
Type of appointments
Types of appointments that can be made online continue to grow, but certain appointments cannot be booked online. These include:
- Urgent visits. Call the Appointment and Advice line to make an urgent appointment or talk to an advice nurse.
- Most same-day or next-day appointments.
- Prenatal appointments.
- Mental health appointments.
For your safety and protection, mental health appointments can be booked only by calling the Psychiatry or Behavioral Health department. To protect privacy, mental health appointments for your loved ones and for yourself cannot be viewed online.
Time limit
When you are using the Appointments link to make an appointment, you will have 3 minutes to make your selection before the appointment slot is made available to others. It may be a good idea to have your calendar or day planner available when you are ready to make the appointment.
Two appointments, one day
The easiest way to book back-to-back appointments, or appointments on the same day, is by calling the Appointment and Advice line.
Telephone appointments
Many conditions can be taken care of over the phone by the licensed clinicians on duty. Call the Appointment and Advice line, available 24 hours a day. When you call, you can also get a telephone appointment with your doctor or another physician if it's medically appropriate. The convenience of this option just might save you a trip into the doctor's office.
Appointment request form
If you can't find the appointment you need, you can submit an appointment request form. Use the Appointments link, and then select Help with Scheduling Appointments. You will need the MRN, full name, and birth date of the person whose appointment you want to make. We will get back to you within 24 hours, excluding weekends and holidays.
Additional References:
- External Link to Appointments
- External Link to Past Visits
- Set up Access to Manage Your Family's Health
- PDF Link to Track Your Health Online - Tools for Teens
- PDF Link to Stay on Top of Their Health - Tools for Parents
If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.
This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.