Are you having back pain with any of the following?
We understand that you are experiencing one or more of the health issues that might be impacting your back pain.
We recommend that you discuss these health issues with your doctor before proceeding with this program.
Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.
It can seem like a full-time job to manage your family's prescriptions. Here are some services that can make it easier for you.
All of these services are available 24 hours a day, with just a few clicks. It's the fastest and easiest way to manage your family's prescriptions, and it's completely secure.
Review and refill prescriptions
See the article entitled Set up Access to Manage Your Family's Health for information about how to get access to your family's health information, including the ability to review and refill prescriptions.
After signing up for access, parents can review their children's prescriptions until their child turns 12 years old. Once a child turns 12, parents are not able to view the child's prescriptions online. This is due to California privacy laws. Parent can still refill their teen’s prescriptions if they have the prescription number. Adult members who are over 18 years old can grant access to view their health information to any other adult, including the ability to review and refill prescriptions.
To review and refill prescriptions, use the Prescriptions link and switch to the person whose prescriptions you want to manage. Simply choose the medications that you want to refill and then "Go to Cart" to order the refills.
When you review prescriptions, you can see:
Refill prescriptions by prescription number
You can refill prescriptions for your family members, including teens, at any time if you have the prescription number and the family member’s medical record number. If there are no prescription refills left, we will even contact the doctor to request refills. Use the Prescriptions link and then choose the option to Refill by Rx number.
Find the prescription number
Get the prescription number by reviewing your loved one's prescriptions online (see above) or from the label on the prescription medication bottle. You can also call the Kaiser Permanente Mail Order Pharmacy at 888-218-6245 during business hours.
Get medications by mail
Prescriptions can be sent by mail at no extra charge when you refill using the Prescriptions link. You can have it mailed to any address in the United States.
Prescription refill e-mail reminder
You can set up prescription refill e-mail reminders at any time. No special authorization or access is needed to set up this service. Use the Prescriptions link to get started. All you need is the prescription number, the first 2 letters of the medication name, and the last refill date. If you don't have the prescription bottle label at hand, you can get all of this information by reviewing your family member's prescriptions (see above). You can schedule as many reminders as you need. You can review, change, and cancel your reminders at any time.
Here are some tips to help you get the most out of these features:
Managing medication for chronic conditions
Does your family member have a chronic condition that requires taking medications regularly? Research shows that medications taken consistently and correctly can save many lives. Set up a prescription e-mail reminder so you will be notified before prescriptions run out. Save yourself an unnecessary trip to the pharmacy. You can even have the medications mailed directly to your loved one at no extra charge.
E-mail the pharmacist
You can e-mail pharmacists and get a response within 2 days, excluding weekends and holidays. Click on the Prescriptions link and then select the Contact a Pharmacist option.
Need a reminder of how to give a medication correctly? Was it once a day or twice a day, 1 pill or 2? You can review instructions on how to give medications by reviewing your family member's prescriptions. Another way to review instructions is by using the Past Visits link. You can see a list of medications that were prescribed at a given visit, along with the instructions. If you have further questions, you can e-mail a pharmacist (see above) or e-mail the doctor.
Want to check the status of a prescription refill request? You can do this easily by using the Prescriptions link. You will see the refill status on the list of prescriptions.
At the medical center
If managing medications online isn't the best option for you, refill prescriptions for your family by visiting one of our many pharmacies. Some pharmacies are open late, often after regular business hours.
Refill prescriptions over the phone
You can also refill prescriptions by calling the Appointment and Advice line. You will need the prescription number and the medical record number to refill prescriptions over the phone.
Prescription number by phone
The easiest and most convenient way to get the prescription number is online (see above) or from the medication bottle. You can also call the Kaiser Permanente Mail Order Pharmacy at 888-218-6245 during regular business hours to get prescription numbers. Have the family member's medical record number, birth date, and the medication name ready.
If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder. This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.