My Doctor Online The Permanente Medical Group
Are you having back pain with any of the following?
- Severe pain, weakness or tingling in your leg(s).
- Difficulty stopping urination or loss of control of bladder or bowels.
- Unexplained fever, nausea or vomiting.
- A history of cancer or unexplained weight loss.
We understand that you are experiencing one or more of the health issues that might be impacting your back pain.
We recommend that you discuss these health issues with your doctor before proceeding with this program.
Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.
Set up Access to Manage Your Family's Health
You can conveniently coordinate your family’s health in many ways. Take a few minutes now to set up access to your family's medical records. This will save you time on many of the routine tasks that you manage for your family. Here are some things you can do:
- Communicate by secure e-mail with your family members' doctors. Ask questions, share progress updates, even add a digital picture of a rash or a bump.
- Review and print vaccination and immunization records.
- Look up past visit information.
- Schedule routine appointments.
- Check test results and manage prescriptions.
What to Do
In order to set up access to manage your family's health, you need your own kp.org account first. If you don't have an account, use the sign-in link to register for an account. Registration is fast and easy. You will need your medical record number, found on your Kaiser Permanente Health Plan ID card, and an e-mail address.
Once you have your own kp.org account, use Act for a Family Member to set up access to manage your family’s health. If you and your family member live at the same address, the authorization will be approved immediately. However, if you live at different addresses, allow for a few days of mail delivery time because the authorization will be mailed to your family member's home address.
Set up access to manage tasks for infants and children
We encourage you to take a few minutes to set up access to act for your children.
- You will need your child's medical record number, name, and birth date to complete the set up process. Your child must also be a Kaiser Permanente member in Northern California.
- You may sign up for online services for your newborn once he or she is covered by your family's health plan.
- Use the Set up Access link to sign up. Authorization to act for your child is usually granted immediately. However, if you live at different addresses, allow for a few days of mail delivery time because the authorization will be mailed to the child's home address.
Set up access to manage tasks for teens
To make it easier to coordinate your teen's care, we encourage you to set up access to act on his or her behalf. You'll need your teen's medical record number, name, and birth date to complete the set up process. Use the Set up Access link to sign up.
- You and your teenager must be Kaiser Permanente members in Northern California.
- You and your teen can use our secure message feature to keep in touch with your teen's doctors.
- You may make appointments and review and print vaccination, immunization, and allergy records.
Your teen probably already uses electronic media. Starting at age 13, teens may also create their own kp.org accounts.
Set up access to manage tasks for other adults
Does your spouse or partner, parent, or other adult loved one rely on you to manage their health care tests and appointments?
It takes just a few minutes for your spouse, friend, parent, or other adult family member to grant you access to their health information and permission to act on their behalf. You must both be Kaiser Permanente members in Northern California and have active kp.org accounts. Your family member will need your medical record number and your birth date to delegate authorization to you. They can use the Set up Access link to give you access.
This will allow you to:
- Manage their appointments.
- Use our secure message feature to communicate with doctors on their behalf.
- Check their test results.
- Review their prescription medications and order refills.
- Review and print vaccination and preventive health service information such as flu shots and screening tests.
- View their past visit information.
Your family member may cancel delegated authorization to you at any time. If your family member is unable to create their own kp.org account for any reason, visit the Member Services department at your local facility for help with the initial sign-up process.
Keep in Mind
Here are some guidelines for using the Act for a Family Member features:
- Authorization to act for your child expires when your child becomes 12 years old.
- Authorization to act for your teen expires when your teen becomes 18 years old.
- Authorization to act for your adult family member expires after two years. We require these renewals to keep your family's information secure. The renewal steps are the same as the process for granting your initial authorization.
When acting for your child
Online features change when children reach age 12. This is due to privacy laws. When your child turns 12 years old, you can request authorization to act for your teen. See the Additional References section below for more information.
When acting for your teenager
Young adults take legal ownership of their medical records beginning at age 18. Therefore, your permission to act for your teen expires when your teen reaches age 18. At that time, your teen may grant you authorization for continued access if he or she wishes.
Secure messaging is a transparent way for families to communicate with their teen's doctors. Secure online features, including e-mail, are password protected. While e-mail messages to your teen's doctors and other health care professionals are secure, they are not confidential. If your teen has his or her own online account with us, he or she will be able to read what you write and you will be able to see messages to and from your teen and his or her doctors. For sensitive and confidential information, it is best to talk with your teen's doctor by telephone or in person.
Consistent with state laws, selected parts of a teen's medical record are protected. Therefore, parents and guardians have modified access to the following features:
- Appointments. You can make appointments for your teen. The ability to view, change or cancel teen appointments is currently not available for parents of teens.
- Prescriptions. You can get refills for your teen; however, a list of current prescriptions is not available for teens or parents of teens. This is due to state privacy laws.
- Test results and past visit information. To protect confidentiality, these features are not available for teens or parents of teens.
When acting for another adult family member
It is important to remember that secure messaging is a transparent way for families to communicate with their doctors. The e-mail messages that you send, as well as all replies, are visible to both you and your family member. For sensitive and confidential information, it is best to talk with your family's doctors by telephone or in person.
Additional References:
- External Link to Act for a Family Member
- External Link to Appointments
- External Link to Prescriptions
- Stay on Top of Your Family's Preventive Health
- Get the Latest Test Results
If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.
This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.