My Doctor Online The Permanente Medical Group

Are you having back pain with any of the following?

  • Severe pain, weakness or tingling in your leg(s).
  • Difficulty stopping urination or loss of control of bladder or bowels.
  • Unexplained fever, nausea or vomiting.
  • A history of cancer or unexplained weight loss.

We understand that you are experiencing one or more of the health issues that might be impacting your back pain.

We recommend that you discuss these health issues with your doctor before proceeding with this program.

Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.

Get the Latest Test Results

Do you wait for a call from the doctor's office about your child's or parent's test results? The fastest way to get test results is a few clicks away.

Use the Test Results link to manage the whole family's test results. You can:

  • View most test results.
  • Check when tests were done.
  • See who ordered the test.
  • Learn more about the test.
  • See any notes from the doctor related to the test.

You can even create graphs and charts to track test results over time. It's a great way to get a better understanding of your loved one's health status.

Even if the test results come in late at night, you will be notified by e-mail as soon as the results are available. No need to wait by the phone or keep calling the doctor's office.

What to Do

Children. To check test results for your child (less than 12 years old), you will need to sign up to Act for a Family Member. See the article entitled Set up Access to Manage Your Family's Health for more information. Once you have access, you can use the Test Results link and switch to your child to see his or her test results.

Teens. Teens have a growing need for privacy and, by law, may have certain health services confidentially. Due to California privacy laws, test results are not available online for teens or parents of teens between 12 and 17 years of age. Once a member turns 18 years old, he or she is considered an adult and can grant another adult, including parents, access to this health information including the ability to view test results.

Adults. To check test results for your partner, spouse, or parents, you must be given access to their health information first. See the article entitled Set up Access to Manage Your Family's Health for more information. Once you have access, use the Test Results link and switch to your partner, spouse, or parent to see their test results.


For parents of teens
Teens 13 years old or older can create their own accounts. However, due to privacy laws, test results are not available online for teens or parents of teens, starting from 12 years of age until 18 years of age. When teens turn 18 years old, they take legal ownership of their health information and can view their own test results online. At this time, they can also grant their parents access to their health information, including the ability to view their test results, if the teen wants to do so. Access can be revoked at any time.

How fast is it really?
Many test results are available within 24 hours, and some are even available within several hours. A small number of test results may not be available for a few days. Your health care team is eager to provide test results to you as soon as they are available. If you are worried about a particular test and the test has been done in the past, you can check the previous result to see how fast the test result became available.

Which test results are available online?
A vast majority of test results are available online, including tests for cholesterol, blood sugar, liver function, and more. Certain test results are not available online including:

  • Tests for chronic infections like HIV and hepatitis
  • X-rays
  • Certain cancer screening tests like mammograms, colonoscopy, sigmoidoscopy, or the PSA test which screens for prostate cancer
  • Other results that may be sensitive in nature

The doctor will call or send these results by mail.

Share results
Want a convenient way to explain your aging parent's test results to him or her? Sharing test results by viewing them together online or printing them out and going over them with your parents can be a useful tool.

Test results in graphs and charts
Want to see a graph or chart of your loved one's test results over time? This visual tool is useful for those who are concerned about their family member's chronic condition (like high blood pressure or diabetes). The Standard Range part of the test results, along with any comments from your provider, can help you interpret test results, especially for new tests.

Questions about test results
Find a wealth of trusted information about tests along with the result itself when you use the Test Results link. If your questions weren't answered, you can call the doctor's office or send an e-mail with nonurgent concerns.

If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.

This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.

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