My Doctor Online The Permanente Medical Group

Are you having back pain with any of the following?

  • Severe pain, weakness or tingling in your leg(s).
  • Difficulty stopping urination or loss of control of bladder or bowels.
  • Unexplained fever, nausea or vomiting.
  • A history of cancer or unexplained weight loss.

We understand that you are experiencing one or more of the health issues that might be impacting your back pain.

We recommend that you discuss these health issues with your doctor before proceeding with this program.

Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.

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What Is KP Preventive Care?


As a Northern California Kaiser Permanente member, important personalized health reminders and information are available for you and your family members on the go.

  • Get alerts when you and your family members are due for routine health screenings, tests, and immunizations and if you’re due for a pap or mammogram, schedule it directly with the app. 
  • Can’t remember when you had your last Tetanus shot?  Find your up-to-date Preventive Services information in one place.
  • Receive appointment reminders for you and your family members’ scheduled visits — and if you need to, cancel or reschedule. 
  • See details of upcoming appointments including the photo and home page of the clinician.  Share the information if you’d like.
  • Email your doctor — or your family's personal doctors — with non-urgent messages and view your doctor's home page.   
  • Call our 24/7 Appointment and Advice Call Center.
  • Read timely health information from our physician experts.
  • Find maps and directions in Northern California to the nearest Kaiser Permanente medical centers and medical office facilities, along with hours and phone numbers for pharmacy, lab, radiology, and other select departments.
  • Have medical record numbers for you and your family members in one place. Personalize your app with family photos!

If you’re not already registered to act for a family member, you can learn how to Manage Your Family's Care and sign up online.

If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.

This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.