My Doctor Online The Permanente Medical Group
Are you having back pain with any of the following?
- Severe pain, weakness or tingling in your leg(s).
- Difficulty stopping urination or loss of control of bladder or bowels.
- Unexplained fever, nausea or vomiting.
- A history of cancer or unexplained weight loss.
We understand that you are experiencing one or more of the health issues that might be impacting your back pain.
We recommend that you discuss these health issues with your doctor before proceeding with this program.
Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.
Healthy Weight
Successful weight loss means reducing the number of calories you eat and increasing the number of calories you burn. But just knowing what works isn't enough. Having a plan that works for you turns knowledge into action and will help you shed excess pounds and keep them off.
Getting Ready for Your First Online Class
Below are some common questions and answers about preparing for your first class. We recommend reading this before registering. Being prepared can help ensure a great online experience.
What do I need to participate?
You will be able to join the class by using your computer (either a PC or Mac) with Internet access and a telephone (landline is best). Although a headset or earpiece is not required to participate, you may want one to talk comfortably at your computer. If using a PC, Internet Explorer is the recommended web browser. If using a Mac, we recommend Safari. Firefox is not recommended.
How do I attend?
A few days before the online class starts, you will receive instructions on how to attend in an e-mail from Healthy-Weight@kp.org. If you don’t receive this e-mail, please check your spam folder or contact Regional Health Education at (510) 987-3155. We recommend printing out the instructions and class handouts before your first class.
How do I prepare for Healthy Weight Online classes?
Before registering, we recommend that you:
- Set up a test meeting from your computer. This takes only about 2-4 minutes.
- Review the system requirements for your computer. If you have questions, please call WebEx support at (408) 435-7088 or toll-free (866) 779-3239, 24 hours a day, 7 days a week.
Before joining each online class, we recommend that you:
- Close down unnecessary computer applications (e-mail, etc.).
- Minimize distractions (put animals in another room, etc.).
- Eliminate background noise (turn off TV, radio, phones).
- Turn off your telephone’s call waiting function (if possible).
What is expected of me during Healthy Weight Online classes?
Participate! Students consistently say that group discussion is one of the most valuable aspects of the online class. Please do your best to fully engage in group discussions and activities. Your instructor may call on you to ensure that everyone contributes to the online class experience.
What is the best way to connect my phone to Healthy Weight Online classes each week?
Here are the recommended steps for connecting your phone and computer:
- When prompted, enter your phone number (landline or cell phone). WebEx will call you back to connect your computer and phone.
- If you are using a cell phone, add the WebEx phone number to your friends and family list.
- Use Skype or another online phone application to call into the online class.
Whom do I contact with technical problems?
Call (408) 435-7088 or toll-free (866) 779-3239, 24 hours a day, 7 days a week.
Related Health Tools:
Classes and Coaching
- 2013 Healthy Weight Online Class Schedule 2013 Healthy Weight Online Class Schedule
If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.
This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.