My Doctor Online The Permanente Medical Group
Are you having back pain with any of the following?
- Severe pain, weakness or tingling in your leg(s).
- Difficulty stopping urination or loss of control of bladder or bowels.
- Unexplained fever, nausea or vomiting.
- A history of cancer or unexplained weight loss.
We understand that you are experiencing one or more of the health issues that might be impacting your back pain.
We recommend that you discuss these health issues with your doctor before proceeding with this program.
Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.
Amir Rafii, MD
Head and Neck Surgery
Welcome to My Doctor Online, a web site that my colleagues and I developed to make it easier for you to take care of your healthcare needs. On this site you will find answers to many of your questions about my clinical practice. Also included are several online features that will allow you to e-mail me, check your laboratory results and refill prescriptions. I hope you find its content informative and useful.
Quick Links
- Prepare for Your Procedure - Emmi
- Emmi 「準備接受您的醫療程序或病況」節目
Prepare for your procedure or condition programs - Emmi - American Academy of Otolaryngology - Head and Neck Surgery
- Ear, Nose, and Throat - Medline Plus NIH
- National Institute on Deafness and other Communication Disorders
General References
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Office Visit
Before Your Visit
It’s important that you bring your medications with you
- Our electronic record tells me what has been prescribed, but only you can tell me what you are actually taking. This includes prescription medications as well as other medications such as aspirin or herbal supplements.
- It’s important to know which medicines, and how much of each, you are taking because it influences my recommendations for tests or other medicines you might need. I don’t want to prescribe a new medicine which might interfere or interact with one you are already taking.
Think about the questions and issues you would like to discuss with me
- It is a good idea to write them down and bring them to our visit.
Getting Here
Finding My Office
Please note we are not at the Main Clinic (2238 Geary).
- Please arrive 15 minutes early to allow time for parking and check-in.
Location:
- The Head and Neck Surgery Department is located at the French Campus Pasteur Building 450 6th Ave, 2nd Floor, San Francisco, CA 94118
- See below, in Additional References, for a map of San Francisco Kaiser Permanente Medical Center Campus and Buildings. To look for the 450 6th Ave medical office building, where the Head and Neck Surgery Department is located, please refer to the French Campus map.
Phone:
- Facility Operator at 415-833-2000
- Appointment and Advice at 415-833-2202
Hours:
- Office hours are Monday through Friday, 8:00 am to 12:30 pm and 1:30 to 5:30 pm.
- Information hours: Appt/Advice; Monday through Friday, 9 am to 5:00 pm.
Parking:
- Parking is available at the French Campus. The entrance to the parking lot is located on 5th Ave between Geary Blvd and Anza St. You can self park or use our valet parking without additional fee or tipping required.
Public Transportation:
- The 38 Geary and the 44 Muni buses stop at the corner of 6th Ave and Geary if you plan to use public transportation.
Additional References:
During Your Visit
Before you see me, you will meet with my Medical Assistant (MA).
- My MA will call you in from the waiting room and take you to the exam room to obtain your blood pressure and review your medications and allergies. You will also be asked if you smoke. If you do smoke and are ready to try to quit, my MA will give you information about the many services we provide to help you quit.
You'll receive a Preventive Health Prompt.
- Your Preventive Health Prompt lists all of the preventive tests, screenings and immunizations you have had in the past and when you are due for your next test or screening. My MA and I will offer to discuss and schedule any preventive tests that you need.
All of our exam rooms have computers with access to your medical record.
- We can review your lab results and x-rays during your visit. I’ll usually order any lab tests, x-rays or medicines that you’ll need while we’re together. You won’t need a paper prescription; you’ll just go to the laboratory, pharmacy or radiology department and present your card.
Our department provides interpretation services.
- If you need an interpreter, we will try to have one booked for you for this visit. Otherwise, qualified staff or telephone interpreting may be used.
- Once you registered, my MA will inform the interpreter that you have arrived in the clinic. The interpreter will assist you until the end of the visit.
Ask questions
- It is always good to ask questions and voice any concerns you may have about the instructions, medical tests, medications, or treatments. If you don't understand my answers, please ask for more information.
If you need to have disability, sick leave, family forms or DMV forms filled out,
- Please bring them to the Medical Correspondence Department. They are located at the lobby of 2238 Geary Blvd and their hours are 8:30 am to 5:00 pm. Their phone number is (415) 833-3778.
Before You Leave
My MA will give you a copy of your After Visit Summary:
- This summary includes my name and the date and time of our visit, my test orders and your medications or immunizations. It usually includes the instructions I’ve given you during our visit and follow-up information.
- You can refer back to your After Visit Summary if you forget what we discussed. You can also view your After Visit Summary at kp.org from your computer at home.
If you will undergo a minor surgery procedure on your visit
- My Procedure nurse will discuss what to expect with you.
If you have been scheduled for surgery in the operating room
- My MA will show you how to access the Prepare for Your Procedure(EMMI) Web site from the waiting area computer to obtain more details about your procedure if appropriate.
Additional References:
After Your Visit
If I referred you for a consultation,
- And scheduled your appointment at the time of your visit, you will receive an appointment reminder in the mail.
- And did not schedule an appointment during your visit, you will be contacted by the Specialty department to arrange an appointment
If you had lab work or other tests done,
- I’ll contact you with your results by letter, secure message through kp.org or phone.
- You may view your results online. They are often available online before I contact you, so my comments and recommendations usually follow in a separate email.
- You may also call or send a secure message to me through kp.org to discuss the results.
If you have a password for kp.org, you can use this site to
- Email (secure message) me anytime for non-urgent questions,
- view your lab results online,
- review your past appointments and your after visit summaries,
- schedule future appointments with your primary care physician(s),
- Refill your prescriptions.
- All of this is free, private and secure, available anytime day or night.
If you have not signed up to kp.org
- Please inform my MA and one of the staff can help you sign up instantly before you leave.
Additional References:
- External Link to My Health Manager
- External Link to Prevention Overview
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