My Doctor Online The Permanente Medical Group

Physicians in Internal Medicine provide comprehensive care for adults ages 18 and over. This includes preventive care, care for acute illnesses, and ongoing care for chronic conditions. Some physicians in Internal Medicine have a subspecialty such as infectious diseases.

Internal Medicine physicians, Family Medicine physicians, Nurse Practitioners, and Physician Assistants may practice in the Internal Medicine department. Internal Medicine physicians specialize in treating adults 18 and over. Family Medicine physicians are trained to provide care to people of all ages. Nurse Practitioners are nurses with advanced education and licenses that allow them to diagnose and manage medical conditions within their specialty. Physician Assistants are licensed to work under the supervision of a physician.

In addition to graduating from medical school, our Internal Medicine and Family Medicine physicians have completed a 3-year residency training program in Internal or Family Medicine. If they decide to pursue further specialty training, then they complete an additional fellowship. After training is completed, an Internal Medicine or Family Medicine physician takes an exam in order to become "board certified." This distinguishes the physician as a true specialist in his or her field. Continued certification is achieved through periodic exams and specialized classes throughout the physician's career. All of our Internal Medicine and Family Medicine physicians are board certified or are in the process of achieving this designation.

Nurse Practitioners (NP), are advanced practiced registered nurses (RNs) who have completed a Master’s Degree in Nursing and additional specialized clinical training in patient diagnosis, treatment, and management. In the Internal Medicine Department, NPs diagnose and treat a wide range of complex and routine medical issues. NPs can serve as your primary clinician or partner with physicians and other members of your health care team. NPs provide complete, high quality care through health promotion, disease prevention, and patient education. NPs practice within the scope of their state’s Nurse Practice Act (NPA), and are nationally board certified in their area of specialization.  NPs are an important part of Kaiser Permanente’s efforts to provide you with quality care.

You can browse through the professional and personal profiles of physicians in Internal Medicine on this Web site. Our Choose your Doctor page will allow you to find physicians in your area. You can also see whether a physician is fluent in your primary language. Talk to your friends or to another physician you see at Kaiser Permanente; they might recommend a physician in your area.

How often you come in for a visit is something you and your personal physician can discuss. Depending on your age and whether you have a chronic condition, you may need screening tests or immunizations. We feel it's very important to get all the preventive care you need.

You may reach us by calling our 24-hour Appointment and Advice line or by sending us a secure nonurgent message through your kp.org account. I will respond within 2 business days if I am not away from the office. Please e-mail nonurgent concerns only. For urgent concerns, call the 24-hour Appointment and Advice line.

For any genuine medical emergencies, you should call 911 or go to the nearest Emergency Department.

With My Health Manager on kp.org, you can e-mail your doctor, find results of most lab tests, schedule and cancel routine appointments, view future appointments, view past office visit information, refill prescriptions, view immunization records, view eligibility and benefit information, act for a child or other family member, and take advantage of health tools, resources, and information online. You must be registered to access these secure features on our Web site. To register, visit kp.org/register.

With the act for a family member feature, you can view portions of your family members' health information or use selected secure features on their behalf, 24/7.

For more information, click here.

Usually, yes! However, you may not see your own doctor if you want a certain day and/or time for your appointment and your physician is not in the office at that time. You may also see a different doctor if you need an urgent or same-day appointment.

You can make or cancel routine appointments and view future appointments anytime at kp.org/appointments. (You must be registered to access these secure features on our Web site. To register, visit kp.org/register.) To schedule routine and urgent care appointments by phone, call our 24-hour Appointment and Advice line.

You don't need a referral for Health Education, work-related injury/Occupational Medicine, Travel Clinic, Ob/Gyn, Optometry, Allergy, Cosmetic Dermatology, or Psychiatry. In addition, if you have seen another specialist within the last 13 months, you can contact them directly by phone or e-mail.

Yes. You can send secure, confidential e-mail to your doctor at any time during the day, night, or on weekends. We are usually able to respond to your messages within 2 business days if not away from the office. Since we may not be in the office all the time, it's best to contact our Appointment and Advice line with any urgent concerns.

We recommend that you start by choosing a personal physician. You can do this online or by phone.

To transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies, simply give your Kaiser Permanente pharmacist your prescription number and the pharmacy’s name and phone number. Your Kaiser Permanente pharmacist will handle the rest. Please allow two or more working days to process the transfer.

Kaiser San Francisco
TRAVEL CLINIC
2200 O'Farrell
7th floor
San Francisco, CA 94115

Click here to visit the Travel Clinic web page.

Appt/Advice: 415-833-2872

Office Hours are by appointment only

The Department of Medicine for Kaiser Permanente in San Francisco offers travel health advice and preventive treatment for San Francisco patients travelling internationally. For patients planning on travelling outside the United States, particularly to developing countries such as Africa, Asia, and Latin America, it is important to secure advice from a travel medicine provider prior to your trip. Travel Medicine services include education regarding vaccination requirements for other countries, vaccinations and medications for disorders/diseases around the world, and information about health conditions and disease outbreaks in other countries.

Please call 833-2872 for an appointment.

The best way to refill your prescriptions is by mail at no additional charge.  Prescriptions can be ordered by calling the phone number on your prescription label or online through the Prescriptions section on my website. Please allow 7-10 days for mail delivery.  You can also visit any of our main or satellite pharmacies to refill prescriptions.

Certain medications such as controlled substances and narcotic pain medicationsrequire additional processing time due to prescribing regulations. We recommend you submit requests for these medications at least two business days in advance of when you need them. Walk in requests for most controlled substances and narcotic pain medications will generally not be approved unless authorized by your primary care physician.

Most medications can be mailed to you. Medications that can NOT be mailed include compounded medications, Schedule II medications (such as morphine, oxycodone, etc), certain over-the-counter medications, and select refrigerated medications.

Mail order prescriptions ordered over the phone, by the internet, or in person at the pharmacy require a credit card number for processing.  If this is the first time you are using our mail order services, please call 1-888-218-6245 with payment and delivery information.  Please note there is no additional fee to have your prescriptions mailed to you!  In fact, some prescription plans offer a mail order incentive where you can get more medication for a lower copay if you have your prescription mailed.  Please speak to a pharmacy staff member for more information.

If you have no refills left when you place your order, the pharmacy will contact me to request additional refills. Please allow an additional 2 business days to process your order when you have no refills remaining.

Your prescription bottle may say "0" refills, but if you called us in the past for a refill, you may have more refills available. You can check the prescription number online and see how many refills you have, or call us.

In general, prescriptions are stored in the pharmacy for 7 days.  If you need us to hold on to the prescription longer, please contact the pharmacy.

In general, our pharmacies are least busy between the hours of 9:00 – 11:00 a.m., 2:00 – 4:00 p.m., and after 6:00 p.m.. Keep in mind that not all of our pharmacies in San Francisco are open in the evenings. 

Please see Additional References below for a complete list of pharmacy hours of operation.

To transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies, simply give your Kaiser Permanente pharmacist your prescription number and the pharmacy’s name and phone number. Your Kaiser Permanente pharmacist will handle the rest. Please allow two or more working days to process the transfer.

If your provider has ordered lab tests for you to complete, you don't need paperwork or an appointment to get a lab test done. You can do lab tests at any Kaiser Permanente lab.

Click the link below for the hours of our Laboratory locations.

Yes. Most of your lab test results will be available for viewing online. Due to privacy concerns and regulations, some may not be. If you do not see the test results you are looking for online, you can call or send an e-mail message to your personal clinician.

Fasting is having nothing to eat or drink  for 10-12 hours. It is OK to drink water and to take your medications with water. It is important to fast before certain tests or procedures. If you have diabetes, check with us before fasting.