- My office address, maps, and transportation instructions are included in “Offices and Directions.”
- Please arrive 15 minutes early to allow time for parking and check-in. If you are having an X-ray before you see me, please arrive 30 to 45 minutes before your appointment time.
- Please bring your Kaiser Permanente medical card and a photo ID, such as your driver’s license, with you.
- If you have been treated at a non-Kaiser Permanente medical facility for your condition, please bring a copy of those medical records with you.
Before Your Visit
Please bring your medications with you.
- It’s important to know which medicines, and how much of each, you are taking because it influences recommendations for tests or other medicines you might need.
- Our electronic medical record tells us what has been prescribed, but only you can confirm what you take every day. This includes prescription medications as well as over-the-counter drugs, such as aspirin, vitamins, herbs, or supplements.
- We can talk about renewing your prescriptions during the visit, or if you already have a prescription, you can pick up a refill at the pharmacy while you are here.
Wear comfortable clothing.
- Please wear loose comfortable clothing that will make it easy for us to examine the area(s) of the body where your symptoms are located.
Think about the questions and issues you would like to discuss.
- It is a good idea to write them down and bring them to our visit.
Remember to bring your forms.
- If we sent you a form or questionnaire, please complete as much as you can and bring it with you to our visit.
- If you have a form you need us to complete, please bring it with you. Remember to tell us when you need it completed and returned.
During Your Visit
Before you see me, you will meet with my Medical Assistant (MA).
- My MA will call you in from the waiting room, will take your vital signs, record your weight, and bring you to the exam room.
- You will also be asked whether you smoke and if you exercise. If you do smoke and are ready to try to quit, we will give you information about the many services we provide to help you quit.
You'll receive a Preventive Health Prompt.
- Your Preventive Health Prompt lists all of the preventive tests, screenings, and immunizations you have had in the past as well as when you are due for your next test or screening. We can discuss and schedule any preventive tests that you need.
- We will review your medical information, which is readily available through computers in our exam rooms.
- We can review your lab results and X-rays during your visit. I can order any tests, X-rays, or medicines that you’ll need. You will not need a paper prescription or lab order form. After I submit the order, you just go to the laboratory, pharmacy or radiology department and present your card.
You will have a physical examination.
- We will discuss your medical history and any current symptoms you are having.
- I will conduct a thorough examination of the area(s) of your body where your pain and symptoms are located.
Please ask questions.
- It is always good to ask questions and voice any concerns you may have about the instructions, medical tests, medications, or treatments we offer you. If you don't understand my answers, please ask for more information.
Before you leave, I, or my MA, may give you a copy of your After Visit Summary.
- This summary includes my name and the date and time of our visit, your vital signs, my test orders and your medications or immunizations. It usually includes the instructions I’ve given you during our visit and any follow-up information.
- You can refer to your After Visit Summary if you forget what we discussed, or if you want to recheck your vital signs and weight. You can also view your After Visit Summary online.
After Your Visit
- If we talked to another specialist by phone during your visit, we will decide if you should follow up with that specialist or me for additional issues or questions.
- If I referred you to a specialist and scheduled an appointment, you will receive an appointment reminder in the mail.
- If I referred you to a specialist but we were not able to book the appointment during your visit, someone from the specialty department will contact you to make the arrangements.
- If you had lab work or other tests done, I’ll contact you with your results by letter, e-mail, or phone.
- You may view your test results online. They are often available online before I contact you, so my comments and recommendations usually follow separately.
- You can contact me by secure e-mail for non-urgent questions. It’s direct communication with me and I am usually able to respond to questions within 24 to 48 hours. Log on to kp.org with your password.
- You can call my office to schedule an appointment or speak to an advice nurse.
- My surgery scheduler can be a contact person for you if you have any questions related to surgery.
- From my home page, you can also refill your prescriptions and view information about past visits.