My Doctor Online The Permanente Medical Group
Are you having back pain with any of the following?
- Severe pain, weakness or tingling in your leg(s).
- Difficulty stopping urination or loss of control of bladder or bowels.
- Unexplained fever, nausea or vomiting.
- A history of cancer or unexplained weight loss.
We understand that you are experiencing one or more of the health issues that might be impacting your back pain.
We recommend that you discuss these health issues with your doctor before proceeding with this program.
Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.
Kerry Blacker, MD
Dermatology
Welcome to My Doctor Online, a web site that my colleagues and I developed to make it easier for you to take care of your healthcare needs. On this site you will find answers to many of your questions about my clinical practice. Also included are several online features that will allow you to e-mail me, check your laboratory results and refill prescriptions. I hope you find its content informative and useful.
Quick Links
- Cosmetic Dermatology
- Prescription Refill
- iPledge Program
- National Psoriasis Foundation
- Dermnet
- American Academy of Dermatology
- Cold, Flu and Cough
- Dear 16-year-old Me: A Video Letter to Young People about Melanoma
- SkinCancerNet
General References
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Office Visit
Getting Here
- My office address, maps, transportation and parking instructions are included in "Offices and Directions."
Reserve Your Appointment:
Your dermatology provider has arranged their schedule to see you at your appointment time. To confirm and reserve your appointment, please register in our waiting room 10 minutes before your appointment time.
- Your time with your provider may be shortened so that we may best serve all of our members
- You may have a wait until your provider is available
- You may be asked to reschedule
Parking Instructions:
Street parking in our neighborhood is limited and difficult. Please park in our garage as we charge the same rate* as metered street parking.
Parking garage located at 2238 Geary Blvd. Entrance is on Geary Blvd. between Divisadero St. and Broderick St. Please take your parking ticket with you to validate at your appointment registration. Pay at one of the pay stations, in the lobby, before returning to your vehicle.
*Parking garage rates:
Member: $1 per half hour, for the first 3 hours, $2 per half hour after that; $16 for the whole day
Non member: $12 per hour; $60 whole day
Additional References:
Before Your Visit
What to bring:
- Pack your medications. It is very helpful to have the actual tubes or jars of medication that you are using with you at your visit.
- Please bring your Kaiser Permanente medical card and a photo ID, such as your driver's license, with you.
Think about the questions and issues you would like to discuss with me.
- It is a good idea to write them down and bring them to our visit.
During Your Visit
Before you see me, you will meet with my medical assistant (MA):
- My MA will call you in from the waiting room and bring you to the exam room. You will also be asked if you smoke. If you do smoke and are ready to try to quit, my MA will give you information about the many services we provide to help you quit.
All of our exam rooms have computers with access to your medical record:
- We can review your lab results, previous visits and pharmacy records during your visit. If you need a new prescription, I will sent it electronically to the pharmacy. You do not need a paper prescription.
- It is always good to ask questions and voice any concerns you may have about instructions, medical tests, medications, or treatments. If you don't understand my answers, please ask for more information.
Before you leave, my MA may give you a copy of your "After Visit Summary."
- This summary includes my name and the date and time of our visit, my test orders, and your medications. It usually includes the instructions I've given you during our visit and any follow-up information.
- You can refer back to your After Visit Summary if you forget what we discussed. You can also view your After Visit Summary online.
After Your Visit
If you have questions or are unsure about the plan we discussed at your visit:
- You can view your After Visit Summary online. To view your After Visit Summary: click the "Past visits" link on the left hand side of this web page, under the heading "View information". Sign on to kp.org, and then click "Continue to view past visits". Select the After Visit Summary you would like to view by clicking on the Date/Time link for that visit.
- You are also welcome to e-mail me with questions at anytime.
If I referred you for a consultation with a specialist:
- And scheduled your appointment at the time of your visit, you will receive an appointment reminder in the mail.
- And did not schedule an appointment during your visit, you will be contacted by the specialty department to arrange an appointment.
- If we talked with a specialist by phone, we will also decide if you should follow up with the specialist or me if you have additional issues or questions.
If you had lab work or other tests done:
- I'll contact you with your results by letter, e-mail, or phone.
- You may view your results online. They are often available online before I contact you, so my comments and recommendations usually follow in a separate e-mail.
- Biopsy results are not available online.
You can contact me:
- By e-mailing me at any time for nonurgent questions.
If you need a prescription refill:
To view your prescriptions, scroll to the top of this page and click on the “Prescriptions” link in the upper left hand corner, under the “Manage & Schedule” heading. This will take you to the kp.org sign-in site.
The best way to receive your prescription refill is by mail, at no additional charge! Please allow 7 - 10 days for mail delivery. You may also pick up your medication at any of our pharmacies if you prefer. If no refills remain when you place your order, the pharmacy will contact me regarding your prescription.
To order your prescription refill online:
- Scroll to the top of this page and click on "Prescriptions" under "Manage & Schedule" on the left hand side. Sign on to kp.org.
- Click on "Refill prescriptions" link.
- Complete information as requested. If you do not know your prescription number, you can find it in the Pharmacy Center, by clicking on the "My Prescriptions" link. Your current prescriptions will be listed, including the prescription number.
To order your prescription refill by phone:
Call Easyfill (refills by phone) at: 415-833-8151. Have your credit card, Kaiser Permanente ID card, and prescription number ready before you call.
If you do not know your prescription number, you can find it from this page. Scroll to the top of this page and click on the "Prescriptions" link in the upper left hand corner, under the "Manage & Schedule" heading. Sign-in to kp.org. Continue to the pharmacy center. Click "My prescriptions". Your current prescriptions will be listed, including the prescription number.
If you are out of refills:
If you have no refills left when you place your order, the pharmacy will contact me to request additional refills. Please allow an additional 2 business days to process your order when you have no refills remaining. Also, even if your prescription bottle says "0" refills you may have more refills available. You can check your prescriptions on-line to see how many refills you have.
If you need to make a follow up appointment:
Please call 415-833-2650. Please note: at this time the online appointment scheduler is not available for appointments with the Dermatology Department.
Additional References:
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