Are you having back pain with any of the following?
We understand that you are experiencing one or more of the health issues that might be impacting your back pain.
We recommend that you discuss these health issues with your doctor before proceeding with this program.
Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.
Welcome to My Doctor Online, a web site that my colleagues and I developed to make it easier for you to take care of your healthcare needs. On this site you will find answers to many of your questions about my clinical practice. Also included are several online features that will allow you to e-mail me, check your laboratory results and refill prescriptions. I hope you find its content informative and useful.
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Here are answers to some common questions you may have about the Medicine department.
Physicians in Internal Medicine provide comprehensive care for adults ages 18 and over. This includes preventive care, care for acute illnesses, and ongoing care for chronic conditions. Some physicians in Internal Medicine have a subspecialty such as infectious diseases or geriatrics.
What specialists work in the Internal Medicine department?
Internal Medicine physicians, family medicine physicians, nurse practitioners, and physician assistants may practice in the Internal Medicine department.
In addition to graduating from medical school, our Internal Medicine and family medicine physicians have completed a 3-year residency training program in internal or family medicine. If they decide to pursue further specialty training, then they complete an additional fellowship. After training is completed, an Internal Medicine or family medicine physician takes an exam in order to become "board certified." This distinguishes the physician as a true specialist in his or her field. Continued certification is achieved through periodic exams and specialized classes throughout the physician's career. All of our internal medicine and family medicine physicians are board certified or are in the process of achieving this designation.
How do I choose a physician in the Internal Medicine department?
How often should I come in for a visit?
How often you come in for a visit is something you and your personal physician can discuss. Depending on your age and whether you have a chronic condition, you may need screening tests or immunizations. We feel it's very important to get all the preventive care you need.
How can I contact my doctor?
You may reach us by
Usually, yes! However, you may not see your own doctor if you want a certain day and/or time for your appointment and your physician is not in the office at that time. You may also see a new doctor if you need an urgent or same-day appointment.
How do I make an appointment?
Do I need to call you first to see a specialist? Which specialists can I contact directly?
You don't need a referral for:
In addition, if you have seen another specialist within the last 13 months, you can contact them directly by phone or e-mail.
Can I review my lab results online?
Yes. Most of your lab test results will be available for viewing online. Due to privacy concerns and regulations, some may not be (this includes PSA-prostate surface antigen, hepatitis, sexually trasmitted disease tests, and radiology results). If you do not see the test results you are looking for online, you can call or send an e-mail message to your personal clinician.
Can I e-mail my doctor?
Yes. You can send secure, confidential e-mail to your doctor at any time during the day, night, or on weekends. We are usually able to respond to your messages within 2 business days if not away from the office. Since we may not be in the office all the time, it's best to contact our Appointment and Advice line at 415-444-2940 with any urgent concerns.
How do I refill my prescriptions?
Certain medications such as controlled substances and narcotic pain medications require additional processing time due to prescribing regulations. We recommend you submit requests for these medications at least two business days in advance of when you them. Walk in requests for most controlled substances and narcotic pain medications will generally not be approved unless authorized by your primary care physician.
What do I do if I am out of refills?
As a new member, what do I need to do?
We recommend that you start by choosing a personal physician. You can do this online (link to https://mydoctor.kaiserpermanente.org/) or by calling member outreach at 866 -413-1581.
We also recommend that you transfer any prescriptions from you non-Kaiser Permante pharamcy. For the San Rafael Medical Center area, you can call our new member pharmacist at 415-444-2578 orcontact your Kaiser pharmacy of choice. Please allow 2-3 business days to process the transfer.
To transfer a prescription from a non-Kaiser Permanente pharmacy to any of our pharmacies, simply give your Kaiser Permanente pharmacist your prescription number and the pharmacy’s name and phone number. Your Kaiser Permanente pharmacist will handle the rest. Please allow two or more working days to process the transfer.
Where/how do I complete labwork?
You don't need paperwork or an appointment to get a lab test. You can do lab tests at any Kaiser Permanente lab. San Rafael service area labs are listed here (link to labs). If any labs that require that you be fasting, then you should goto the lab after having nothing to eat or drink for 10-12 hours except for water and medications. Fasting labs are usually done in the morning.
How do I get a kp.org account? What does it provide?
With My Health Manager on kp.org, you can:
You must be registered to access these secure features on our Web site. To register, visit kp.org/register.
What does fasting mean?
Fasting is having nothing to eat or drink for 10-12 hours except for water and medications. It is important to fast before certain tests or procedures. If you have diabetes, check with us before fasting.