Get Care In Person
We can help you get the care you need— whether you’re at home, at work, or at school. Learn how to get care, including making appointments, refilling prescriptions, getting help for urgent care and emergencies, even when you're traveling.
When You Need Urgent Care
When you are sick or injured, you may have an urgent care need. Urgent care is for a problem or injury that needs prompt medical attention but is not an emergency medical condition.
If your concerns are immediate, please call our Appointment and Advice line, which is available 24 hours a day, 7 days a week. Our advice nurses can give you immediate advice, and our telephone staff can send me a message or schedule an appointment for your child.
If you are experiencing an emergency, call 911 or go to the nearest Emergency Room.
When You Need Routine Well Care or Other Non-Urgent Services
Not only can you make an appointment with your doctor whenever you need to, we also want to see you for "well care" visits, just to see how you're doing and how we can help you be your healthiest. These are non-urgent visits for general preventive care (think immunizations, screening tests, and support for healthy living.)
Appointments online: Did you know that you can make, change, or cancel appointments online for routine, non-urgent care? Just visit your doctor’s home page and click on the appointments/refills tab at the top. (To keep your personal information secure, you will need to sign on with your user ID and password before you can make or change appointments online. If you don't have a user ID or password yet, please register on kp.org
Appointments by phone: You can also call us to make or change appointments. Advice nurses can help you determine the type of appointment you need: routine or urgent. Just call the department at the facility where you would like to get care. See our facility directory to find the phone numbers you need.
Note: Scheduling your routine appointments in advance will give you the best chance of getting an appointment that's convenient for you.
Getting Care On Campus, and Off
Whether you have Kaiser Permanente coverage through your parent's plan or as a new Student Health plan member, you have access to care at either your campus student health center or at any Kaiser Permanente Inc. medical facility.
Campus student health centers generally provide treatment for minor or short-term illnesses and injuries, health education, counseling and mental health services. Campus care can be convenient, but check first with your campus health center to confirm which services are offered and when they are available.
Kaiser Permanente medical facilities offer a broad range of preventive care and services to help you get well and stay well:
Urgent care and emergency services
Regular well-care visits, focused on prevention and screening, to keep you healthy
STI screening and treatment
Comprehensive women's health care (Pap testing, birth control, pregnancy related issues, and more)
Dermatology and cosmetic services*
Vision care and optical sales*
Counseling and classes for mental health issues such as stress, anxiety, depression, anger, eating disorders, or substance abuse
Sports medicine consultations
A variety of online Healthy Living programs and services—in person or online—designed to help you stop smoking, or manage your weight or your stress level
*Coverage for these services depends on your benefit package.
In addition to these services, you can also e-mail your doctor with routine health questions or talk to an advice nurse when you’re not sure what type of care you need.
Contact your local Kaiser Permanente to confirm which services are available at the location near you. Some services require a referral from your doctor or an advice nurse. Refer to your Guidebook to Kaiser Permanente Services or the online facility directory for phone numbers and hours of operation.