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Member Services - Helping to create solutions that work for you!

Your satisfaction is our goal

We're committed to providing you with excellent service and making your visit with us a positive experience. If you have comments or concerns about your visit, please share them with us by visiting our Member Services Center on the first floor of each of our facilities.

Member Service Centers

Stop by our Member Services Center at the Kaiser Permanente facility near you. Our centers are open Monday through Friday, 8:30 a.m. to 5 p.m. Our Member Service Center is here to help you with questions about:

  • Your benefits
  • Our departments and services
  • Facility locations
  • Address changes
  • New ID card requests
  • Rights and responsibilities
  • And much more!
Member Service Call Center

Representatives are also available by phone at our Member Service Call Center, Monday through Friday, 7 a.m. to 7 p.m.; Saturday and Sunday, 7 a.m. to 3 p.m.

Hours of operationPhone numbers

Monday through Friday
7 a.m. to 7 p.m.

Saturday and Sunday
7 a.m. to 3 p.m.

1-800-464-4000 (English)

1-800-788-0616 (Spanish)

1-800-757-7585 (Chinese dialects)

(TTY for the hearing/speech impaired)


Last updated on 3/11/2014.

Central Valley

Manteca, Modesto, Stockton & Tracy