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Welcome to the New Member Outreach and Physician Selection Department!

An important part of your health care experience at Kaiser Permanente includes building a relationship with your personal care provider.  We believe in personalized care and recommend that you select a provider for you and your family from one of our primary care departments at the medical facility that you’ll use most often.  Whether it's providing preventive care exams, helping you find just the right health education class, or caring for you when you are ill, your doctor or nurse practitioner is your partner to help you get and stay healthy.

As a new member, you’ll receive your KP identification (ID) card and informational materials by mail.  However, since you may need health care services as soon as your coverage becomes effective, the following steps can help you get started.  If you are not sure of your effective date with Kaiser Permanente Medical Care Program, please ask your employer. 

Getting a medical record number:  If your health coverage is effective and you need care before you receive your identification (ID) card in the mail, you can request your medical record number by calling our Member Services Call Center, Monday through Friday, 7 am to 7 pm and weekends, 7 am to 3 pm.

English: 1-800-464-4000 (toll free)
Spanish: 1-800-788-0616 (toll free)
Chinese: 1-800-757-7585 (toll free)
TTY for the hearing/speech impaired: 1-800-777-1370 (toll free)

Choose the Kaiser Permanente facility that is convenient for you:  Although you can receive care at any Kaiser Permanente facility, we recommend that you select a personal physician from the facility that you’ll go to most often. 








East Bay

Alameda, Oakland, Pinole & Richmond Medical Centers