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Contact Us


Operator 707-393-4000


Mailing Address

Kaiser Permanente
401 Bicentennial Way
Santa Rosa, CA 95403


Contact Numbers

Phone Directory


To Schedule appointments  for adult services
Monday through Friday, 7 a.m. to 7 p.m.

To Schedule appointments  for pediatric services
Monday through Friday, 7 a.m. to 7 p.m.

For appointments with a specialist, please look for the department phone number.

Phone Directory

Contact a Doctor

Evening & Weekend Services  
Email Your Doctor
Check Your Kaiser Permanente Mailbox
Leave a message for your doctor
24 hours a day, 7 days a week

Contact Us

Need to ask a question, email your doctor, search our Phone Directory, talk to a pharmacist or advice nurse, get the information you need. We are here to help. Contact Us


Advice Nurses  are available 24 hours a day, 7 days a week

- Adult Advice Nurse

- Pediatric Advice Nurse

Hospital Numbers

Admitting 707-393-4666

Nurses stations phone numbers

To inquire about a hospital patient call a patient's room directly: ask the hospital operator to connect you by calling 707-393-4000.

Gift Shop 707-393-4643

More Hospital Numbers


Pharmacy Phone Numbers
Email a Pharmacist
Pharmacy EasyFill 707-206-3002

Member Services

1-800-464-4000 (toll free),
Monday through Friday, 7 a.m. to 7 p.m.
Saturday through Sunday, 7 a.m. to 3 p.m. 

1-800-777-1370 for the hearing and speech impaired
(Monday through Friday, 7 a.m. to 7 p.m., Saturday through Sunday, 7 a.m. to 3 p.m.,
Message Center, 24 hours a day, 7 days a week )

More Member Services & Benefits Phone Numbers  

Potential Members

New Member Experience 707-393-3186,
Monday through Friday, 9 a.m. to 5 p.m.

Apply for Kaiser Permanente membership 1-800-207-5084
Medicare plans 1-800-579-7085
1-800-395-5655 (Español)
1-800-777-1370 (TTY)


Kaiser Permanente Santa Rosa has over 200 volunteers assisting members and staff.

Volunteer Office 707-393-4595

WOW Card of Thanks

Any Kaiser Permanente Santa Rosa employee who has gone out of the way to provide exceptional service is eligible to receive a WOW card. The cards can be sent by both members and staff.

Send a WOW Card


Member Services 1-800-464-4000
Monday through Friday, 7 a.m. to 7 p.m. 
Saturday through Sunday, 7 a.m. to 3 p.m. 
Grievance Report - non-Medicare
Grievance Report - Medicare


We're really interested in helping you and hearing what you honestly think. If you can't find the contact information above that you need then you can use one of the phone numbers below to contact us. We're always open to suggestions for improvement and we're consistently highly ranked in our responsiveness to feedback. If we can make your day, please let us know how. Note that only your doctor can email you a response that contains private medical information, and only to your secure Kaiser Permanente mailbox, so if you need to discuss medical details, please call us on the phone:

  • English: 1-800-464-4000, Monday through Friday, 7 a.m. to 7 p.m., Saturday through Sunday 7 a.m. to 3 p.m. 
    Español: 1-800-788-0616, Monday through Friday, 7 a.m. to 7 p.m., Saturday through Sunday, 7 a.m. to 3 p.m. 
    Chinese dialects: 1-800-757-7585, Monday through Friday, 8 a.m. to 5 p.m.
  • TTY: 1-800-777-1370, Monday through Friday, 7 a.m. to 7 p.m., Saturday through Sunday, 7 a.m. to 3 p.m. , Message Center, 24 hours a day, 7 days a week

Santa Rosa

Santa Rosa Medical Center