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Member Services - helping to create solutions that work for you!

We’re committed to providing you with excellent service and making your visit with us a positive experience. If you have comments or concerns about your visit, please share them with us by visiting our Member Services Center. The locations for Member Services are as follows:

South Sacramento Medical CenterFirst floor
Elk Grove Big Horn Medical OfficesFirst floor

Member Service Centers

Stop by our Member Services Center at the Kaiser Permanente facility near you. Our centers are open Monday through Friday, 8:30 a.m. to 5 p.m. Our Member Service Center is here to help you with questions about:

  • Your benefits
  • Our departments and services
  • Facility locations
  • Address changes
  • New ID card requests
  • Rights and responsibilities
  • And much more!

Need assistance with an item you are not seeing, such as :

  • Drop off of forms for completion
  • Pick up of medical records

This assistance can be found at the Forms Intake/Release of Information office on our main South Sacramento Medical Center campus, Medical Office Building, suite 114.

South Sacramento

Medical Center