Are you having back pain with any of the following?

  • Severe pain, weakness or tingling in your leg(s).
  • Difficulty stopping urination or loss of control of bladder or bowels.
  • Unexplained fever, nausea or vomiting.
  • A history of cancer or unexplained weight loss.

We understand that you are experiencing one or more of the health issues that might be impacting your back pain.

We recommend that you discuss these health issues with your doctor before proceeding with this program.

Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.

Provider photo for Jeremy Swartzberg

Jeremy Swartzberg, MD

Hospital Medicine

Welcome to My Doctor Online, a web site that my colleagues and I developed to make it easier for you to take care of your healthcare needs. On this site you will find answers to many of your questions about my clinical practice. Also included are several online features that will allow you to e-mail me, check your laboratory results and refill prescriptions. I hope you find its content informative and useful.

My Offices

Oakland Medical Center
Appt/Advice: 510-752-1190

See all office information »

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A central line is a long tube placed in a vein in your chest, arm, groin, or neck that goes to your heart. When germs (bacteria) travel through the line into your bloodstream, you can develop a serious, life-threatening central line infection.

We use a central line to give you medicine, nutrition, and fluids, and to take blood samples. You might have one during cancer treatment, kidney dialysis, and in the hospital intensive care unit (ICU).

The line might stay in place for weeks or months. The longer it remains, the higher your risk of infection.

Contact us immediately if you develop signs of infection, such as:

  • Fever or chills
  • Tenderness or redness at the tube site

Early treatment with antibiotics can prevent a severe infection. We might also remove the central line.

Additional References:


The most common symptoms of a central line infection are fever and chills.

 You might also see signs of infection around the tube site, such as:

  • Red streaks on your skin
  • Warm, swollen skin
  • Tenderness or pain
  • Fluid draining


A central line infection occurs when bacteria and other germs travel through the tube and enter your bloodstream. The germs most likely to cause this infection are staphylococcus, enterococcus, and candida.

Germs can enter the tube at the site where we inject medication. Germs can also enter the tube when:

  • The skin around the tube isn’t clean.
  • The tube is exposed to dirty hands or gloves.
  • The tube isn’t placed properly or moves out of place.


We diagnose a central line infection with blood tests (cultures). We’ll also perform a physical examination.

Hospital Prevention

We take precautions to prevent a central line infection while you’re in the hospital, such as:

  • Careful, safe placement of the tube in a vein site with low risk of infection.
  • Wash our hands or use an alcohol-based hand wash before touching your central line.
  • Clean the tube opening with antiseptic before giving you medicine or removing blood samples.
  • Wear gloves when we check and replace the bandage that covers the tube.
  • Check to make sure the central line is correctly in place.
  • Check for signs of infection at the tube site.
  • Remove the tube as soon as it’s no longer needed.

Following these important steps helps reduce your risk of infection. However, even when all prevention steps are followed, it’s still possible to develop a central line infection.

Prevention at Home

To reduce your risk of a central line infection at home:

  • Follow all prevention steps practiced in the hospital.
  • Ask questions so you know why you have a central line and how long it’s needed.
  • Always first clean your hands before touching the tube. Make sure others do too.
  • Keep the tube site dry. Cover the area before bathing or showering.
  • Check to make sure your tube remains in place and isn’t leaking, cut, or cracked.

Contact us immediately if:

  • There’s a problem with your tube, such as a leak or crack.
  • The bandage that covers the tube site is loose or dirty. 
  • You develop signs of infection.


We typically treat a central line infection with antibiotics. The type of medicine depends on the germ causing your infection.

Because there are different kinds of germs, we may need to:

  • Use more than one antibiotic.
  • Combine several types of antibiotics before we find the best treatment.

We usually also remove the central line as part of your treatment.

Home Treatment

To continue treating a central line infection at home:

  • Follow all prevention steps that you learned in the hospital.
  • Take your full dose of antibiotics, exactly as prescribed.
  • Keep your hands clean. Wash with soap and warm water, or use an alcohol-based hand wash.
  • Clean your hands well before touching your central line.
  • Don’t let others touch your line without first cleaning their hands. 

Call us (or your home health nursing service) as needed.

Watch for signs of infection. Call us immediately if you think you might be developing a central line infection. 

Your Care with Me

As your hospital medicine physician, my first contact with you will be either in the Emergency Department or in your hospital room.  Together we will go over your medical history and medications you are currently taking, perform a physical examination, and come up with a treatment plan.

While you are in the hospital

I will work closely with your bedside nurse and patient care coordinator each day of your stay to improve your health and to plan for a safe return home. We will also inform your family members of your care plan. If you are having symptoms that concern you when you are in the hospital, please inform me or one of the hospital staff immediately.

If specialty care is needed during your hospital stay, I may contact one of my specialty colleagues and discuss your care with them.

If I prescribe medications

During your hospital stay, we will work together to monitor and assess how your medications are working and make adjustments over time. Before you leave, we will go over each new medication, how to take it, and when/if to stop the medication. At the time of discharge, all medications can be picked up at the discharge pharmacy. 

After you are discharged from the hospital, you will have a follow up visit with your primary care clinician. You may also receive a follow up phone call from one of the hospital staff to see how you are doing once you are at home.

If you are having symptoms that concern you and you are not currently in the hospital:

  • You may contact your personal physician, who will evaluate your health and symptoms.
  • If you have urgent concerns or issues or need general medical advice, you can call the Appointment and Advice line, available 24 hours a day, 7 days a week. You will be connected with a nurse who can give you immediate advice and make an appointment with your doctor if needed.  
  • If you are experiencing an emergency, call 911 or go to the nearest Emergency Room.

Coordinating Your Care

Having all of our Kaiser Permanente departments located together or nearby, including pharmacy, laboratory, radiology, and health education, makes getting your care easier for you.

Another major benefit is our comprehensive electronic medical record system that allows all of the doctors and clinicians involved in your care to stay connected on your health status and collaborate with each other as appropriate. When every member of the health care team is aware of all aspects of your condition, care is safer and more effective.

This applies especially to your primary care physician, who will be notified electronically when you are hospitalized, and may review the care you are receiving while in the hospital. Upon discharge, your doctor will receive a summary of your care in the hospital, including some tests or imaging results that may still be pending.

Care After Hospital Discharge

If you require further testing and medications, or are having symptoms after leaving the hospital, we recommend that you contact your primary care physician.
You can also call the Appointment and Advice line. Our call centers are open every day of the year around the clock. If you need advice, we will transfer you to one of our skilled advice nurses (RNs). They can help you determine when you need to be seen and in what location. The advice nurse can often start your treatment by telephone depending on the situation and has access to your electronic medical record.

If refills are needed in the future after you leave the hospital, you can:

  • Contact your primary care physician.
  • Order them online or by phone.
  • Order future refills from my home page or your primary care physician’s home page.
  • Order by phone using the pharmacy refill number on your prescription label.
  • Have them delivered to you by mail at no extra cost.
  • Or pick up your medications at the pharmacy. If no refills remain when you place your order, the pharmacy will contact your primary care physician regarding your prescription.
If further lab testing or imaging is needed 

For lab tests that are needed after discharge, I will use our electronic medical record system to send the requisition to the Kaiser Permanente laboratory of your choice. For imaging procedures we will schedule an appointment with the radiology department. Your primary care physician will follow up on these results unless your condition needs immediate attention. In addition, you can view most of your laboratory results online, along with any comments that your primary care physician may have attached to explain them.

If I refer you to another specialty colleague

If we decide together that your condition would also benefit from the care of other types of specialists, I will make an electronic referral to the appropriate department and they will contact you for an appointment.

If Surgery or a Procedure is a Treatment Option

Occasionally, a procedure and/or surgery can be postponed until you are healthier and have recovered from your hospitalization. Then I will refer you to the appropriate service and they will follow up with you once you are discharged from the hospital.

If you are considering a procedure or surgery, please take a moment to go to the “Tools & Classes” tab above and select the “Prepare for Your Procedure - Emmi” link. There you can watch videos about different procedures.

Convenient Resources for You

As your specialist, I have a goal to provide high-quality care and to offer you choices that make your health care convenient. I recommend that you become familiar with the many resources we offer so that you can choose the services that work best for you.

My Doctor Online is available at any time that is most convenient for you. From my home page you can:

Manage your care securely
  • View and compose secure e-mail messages to your primary care physician and specialist.
  • Manage your prescriptions.
  • View your past visits and test results. View your preventive services to see whether you are due for a routine screening or updated immunization.
  • Manage your family’s health by setting up access to act on their behalf. Learn how to coordinate care for the ones you love.
Learn more about your condition
  • Read about causes, symptoms, treatments, and procedures of common conditions we take care of in the hospital.
  • Find interactive health tools, videos, and podcasts to help you manage your condition.
  • View programs to help you decide on or prepare for a surgery or procedure.
Stay healthy
  • Locate Health Education classes and support groups offered at every medical center.
  • Explore interactive programs, videos, and podcasts that focus on helping you stay healthy.
  • View your Preventive Services to see whether you are due for a routine screening or updated immunization.

Related Health Tools:

Prepare for Your Procedure

See more Health Tools »

If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.

This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.

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