Get Help by Phone
Unsure What kind of Care You Need? We Can Help.
At Kaiser Permanente you always have the option to speak with an advice nurse. Advice nurses are registered nurses who have special training to answer your questions about health problems and help you decide how to manage minor illnesses.
A call to the advice nurse can also help you decide if you need an urgent or routine appointment. Call the Kaiser Permanente Appointment and Advice line: 1-866-454-8855.
Unsure About Your Benefits? We Can Help.
For questions about your medical benefits, if you lose your ID card, or have any other non-medical questions, call Member Services at 1-800-464-4000 or 1-800-777-1370 (TTY for the deaf, hard of hearing, or speech impaired).