Are you having back pain with any of the following?

  • Severe pain, weakness or tingling in your leg(s).
  • Difficulty stopping urination or loss of control of bladder or bowels.
  • Unexplained fever, nausea or vomiting.
  • A history of cancer or unexplained weight loss.

We understand that you are experiencing one or more of the health issues that might be impacting your back pain.

We recommend that you discuss these health issues with your doctor before proceeding with this program.

Once you are cleared by your doctor to do this program, we hope it helps you find relief from your back pain.

TERMS AND CONDITIONS FOR OUR WEB SITE


Purpose

The Permanente Medical Group, Inc. ("TPMG") provides this web site (the "Web site") to allow our members and other users to view, access, or exchange health-related information and access additional services.

The information provided on this Web site is not a substitute for the advice of your personal physician or other qualified health care professional. Always seek the advice of your physician or other qualified health care professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Web site.

If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.

Agreement

BY USING THE WEB SITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE WEB SITE.

Revisions, changes and updates

We may revise the information on this Web site or otherwise change or update the Web site, including these Terms and Conditions, without notice to you. TPMG may also make improvements and/or changes in products and/or services described on this Web site or add new features at any time without notice. We encourage you to periodically read these Terms and Conditions to see if there have been any changes to our policies that may affect you. Your continued use of the Web site will signify your continued agreement to these Terms and Conditions as they may be revised.

Links

This Web site provides links to other web sites that are owned or controlled by third parties ("Third Party Web sites"). We provide links to Third Party Web sites as follows. TPMG provides links to Third Party Web sites to connect you easily to additional sources of health information or third party services that may be of interest to you. We may not have any business relationship with the party that controls this type of Third Party Web site and a link to such a site is offered only as a convenience to you.

TPMG also provides links to sites managed by Kaiser Permanente or vendors that we have made arrangements with to offer you services to help you manage your health or to take and fulfill orders when you purchase items or materials from us. These sites may be co-branded, meaning that they display the TPMG or Kaiser Permanente logo and the logo of the third party vendor but they are owned or controlled by Kaiser Permanente or the third party.

In each such instance, we will let you know when you are leaving this Web site and linking to a Kaiser Permanente or Third Party Web site. For example, we may include a notice advising you that you are being sent to a Kaiser Permanente or Third Party Web site on our web page adjacent to a link or on the first page that appears after clicking on a link. Or we may use an icon that we identify with an appropriate legend to let you know when you are leaving this Web site.

TPMG is not responsible for the content, security or the privacy practices of Third Party Web sites that are not owned or controlled by TPMG. Please review the privacy statement and any terms of use of each Third Party Web site you visit. Unless we specifically advise you otherwise, links to Third Party Web sites do not constitute or imply endorsement by TPMG of those sites, the information they contain or any products or services they describe. TPMG does not receive payment or other remuneration in exchange for your linking to or using any Third Party Web sites.

Access, correction and data integrity

Although we attempt to maintain the integrity and accuracy of the information on the Web site, we make no guarantees as to its correctness, completeness or accuracy. The Web site may contain typographical errors, inaccuracies or other errors or omissions. Also, unauthorized additions, deletions or alterations could be made to the Web site by third parties without our knowledge. If you believe that information found on the Web site is inaccurate or unauthorized, please inform us by contacting our Web manager.

Certain areas of the Web site may include or allow for user-submitted postings. The site reserves the right to deny any posting that is submitted through the site or to remove any posting, and the reservation of these rights and the exercise of these rights are solely for the benefit of the site owners, operators, and sponsors, and for their own use. These rights neither imply nor shall they be used for the benefit of, or protection of, users of the site. The site may include guidelines for postings that are intended to focus the site, make it more useful, and prevent it from being used to benefit commercial interests. Any guidelines and the enforcement of those guidelines are not for the benefit of the users of the site. The site reserves the right to waive, ignore, or modify the guidelines. Areas of the site where postings may be submitted also may include a contact e-mail address to which users may direct posting-related questions, if applicable.

Some portions of the site allow you to input and track information related to your health, including, but not limited to specific data related to weight, exercise, and diet. By inputting and tracking such information YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE INFORMATION THAT IS MANUALLY ENTERED INTO THE SITE, BOTH AT THE OUTSET AND DURING THE COURSE OF YOUR USE. Any information that you enter or track using the site, including specific data points and postings to any portion of the site, including any message boards, will not be reflected in your medical record and will not be accessible to your treating physicians. TPMG is not responsible for your use of the site or your reliance upon the information tracked using the site.

Use by children

We do not knowingly allow Kaiser Permanente members under the age of 13 to create accounts that allow access to the secured features available from this Web site.

Privacy practices

Any personal health information you submit is governed by the kp.org privacy practices. This includes information on your rights to see and receive copies of your personal health information. To deactivate your kp.org account, please contact the kp.org Web manager. To the extent there is any inconsistency between these Terms and Conditions and the kp.org privacy practices, with respect to your personal health information the kp.org privacy practices shall govern, and with respect to any other information, these Terms and Conditions shall govern.

We may place Internet "cookies" on the computer hard drives of visitors to this Web site. Information we obtain from cookies helps us to tailor our Web site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your personal health history. We use two types of cookies, "session" cookies and "persistent" cookies. A session cookie is temporary, and expires after you end a session and close your Web browser. We use session cookies to help customize your experience on our site and to track your "click path" through our Web site pages. Persistent cookies remain on your hard drive after you've exited from our Web site, and we use them for several reasons. For instance, when you use our bookmarking features, we place a persistent cookie on your hard drive so that the next time you visit us, you will have that information available to you again. Persistent cookies will not contain any personal information about you such as personal health information or a Kaiser Permanente Health/Medical Record number.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser's help feature or Web site for detailed instructions. In addition, further information regarding cookies may be available on other Web sites or from your Internet service provider.

TPMG provides you with a number of online information services to help you better manage your health. These services are for your personal, non-commercial use only.

If you are authorized by a member to input or access the member's health information, you agree to protect the confidentiality of this information and to comply with state and federal privacy laws that may prohibit the redisclosure of health information without the express written authorization of the person who is the subject of the health information, including but not limited to federal law prohibiting the redisclosure of health information regarding alcohol and drug abuse referral and treatment.

Breach and termination

In consideration of being allowed to use this Web site, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  • Transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person or entity as determined by TPMG in its sole discretion.
  • Using the site in a way that is intended to harm, or a reasonable person would understand would likely result in harm to, the user or others.
  • Using the site for any purpose in violation of local, state, national, or international laws.
  • Posting or sharing material that infringes on the individual rights or on the privacy rights of others.
  • Posting advertisements, chain letters, or solicitations.
  • Collecting information about others, including e-mail addresses.
  • Breaching any of these terms and conditions

TPMG expressly reserves the right, in its sole discretion, to terminate a user's access to any to any or all areas of the Web site for any reason, including due to any act that would constitute a violation of these Terms and Conditions.

Disclaimer

THIS WEB SITE AND ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEB SITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TPMG OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON THIS WEB SITE DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY TPMG UNLESS SPECIFICALLY STATED OTHERWISE.

Limitation of liability; choice of law

TPMG AND ITS AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED OR LINKED TO ON THIS WEB SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE WEB SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE WEB SITE, AND/OR ANY THIRD PARTY WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEB SITE, SITE-RELATED SERVICES, AND/OR THIRD PARTY WEB SITES IS TO STOP USING THE WEB SITE AND/OR THOSE SERVICES OR SITES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THESE TERMS AND CONDITIONS ARE GOVERNED BY CALIFORNIA LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW. IF ANY VERSION OF THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT (UCITA) IS ENACTED AS PART OF THE LAW OF CALIFORNIA, THAT STATUTE SHALL NOT GOVERN ANY ASPECT OF THESE TERMS AND CONDITIONS.

Copyrights

Except as otherwise indicated, all content on this Web site, including text, graphics, logos, button icons, photos, images, forms, audio, video, forms, questionnaires, and software, is the property of TPMG or its licensors and is protected by United States and international copyright laws. TPMG allows you to view or download a single copy of the material on the Web site solely for your personal, noncommercial use.

The compilation of all content on this Web site is the exclusive property of TPMG and is protected by United States and international copyright laws. Unless specifically authorized in writing by TPMG, any use of these materials, including any materials contributed to this Web site by entities other than TPMG, on any other Web site or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by TPMG. Content and features are subject to change or termination without notice in the editorial discretion of TPMG.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on this Web site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

In addition, if you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet statutory requirements imposed by the DMCA. One place to find more information is the U.S. Copyright Office Web site, currently located at http://www.loc.gov/copyright.

In accordance with the DMCA, TPMG has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

J. Anderson
Address: The Permanente Medical Group, Inc.
1800 Harrison Street, 22nd Floor,
Oakland, CA 94612
Phone: (510) 625-5454
Fax: (510) 625-5305
E-mail: TPMGcopyrightagent@kp.org
(No solicitations)

Please note: If you materially misrepresent that online material, product, or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys' fees) and could be subject to criminal prosecution for perjury. We suggest that you consult your legal advisor before filing a notice or counter-notice.

Trademarks and service marks

"Kaiser Permanente" and the Kaiser Permanente logo are registered service marks of Kaiser Permanente or its affiliates. Other proprietary marks of TPMG or third parties may be designated as such from time to time on this Web site through use of the TM, SM, or ® symbols. Users of this Web site are not authorized to make any use of the Kaiser Permanente or TPMG marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by Kaiser Permanente, TPMG or the applicable third party.

Copyright © 2013 - The Permanente Medical Group, Inc. All rights reserved for all countries.

Last updated: May 2014